You agree to the fact that Astroshubh records all your calls and chats tocustomer support to assure Quality Assurance.
The items below provide an index to the information that follows:
1. What personal information do we collect?
Registration DataDuring membership registration, Astroshubh collects personal information including your name, gender, birth information, phone number, and place of your birth and current location. This information is used to calculate your accurate horoscope. Your e-mail address or phone number together with a password or OTP is used to secure your profile and to make our personalized e-mail and SMS services available to you. You do not have to provide any personal information to use Astroshubh’s services. However, if you choose not to become a member of Astroshubh, we may not be able to provide you with the services that require such information. Through Order, Forms We gather the information that is required to fulfill our paid services though our order forms. This personal is maintained in strict confidence. As stated earlier, we guarantee the confidentiality of our members’ identity, birth details and the prediction made possible under legal regulatory and security environment. Astroshubh further guarantees that no direct or indirect use will be made by Astroshubh about any information that is revealed in the prediction for a member, except for the explicit purpose of communicating the horoscope charts and predictions back to the member.
Other information we receive due to email or another method of contact in regard to specific services or products, as a general rule, are not made part of your member profile and are used only to address your specific need or concern that you may have communicated to us on.
We DO NOT collect any payment information on our portals. It is collected and processed in a secured manner by third party payment gateways. We follow reasonable industry standards, technical measures and procedural measures to protect against unauthorized access and use of your supplied information. However, you should know that neither we nor any other portal can fully abolish all the risks.
3. USE OF INFORMATION COLLECTED
All information (and copies thereof) collected by Astroshubh, including without limitation Personal Information, User Data, and other information related to your access and use of the services offered by Astroshubh, may be retained by Astroshubh for such period as necessary,including but not limited to, for purposes such as compliance with statutory or legal obligations,tax laws and potential evidentiary purposes and for other reasonable purposes such as to implement, administer, and manage your access and use of our services, or resolution of any disputes. We use certain third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and use this analytics information with analytics information from other users in the form of anonymized logs so that it cannot reasonably be used to identify any particular individual User. In order to facilitate communications between you and other Astroshubh users, Please note that neither Astroshubh nor its Affiliates or any third parties engaged by Astroshubh shall use the personal information to personally identify any user.
4. ConfidantialityAny information shared by you during personal consultation (“Private and Confidential Information”)shall be excluded from the definition of Personal Information and shall not be collected/used in the same manner as Personal Information as mentioned above. Your confidential information shall not be disclosed or shared by Astroshubh, its employees, its agents or any third party contractors, including the experts; either orally or in writing; except only in the following circumstances If Astroshubh believes that there is a significant/ real/ imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public. If Astroshubh is required to share such Confidential Information to any authority by law;
5. What is our policy on the use of our platform by Children?
Although some of our Services are restricted to individuals age 18 and above, others are accessible to children under the age of 18. However, none of our Platforms/Services are designed or intended to be attractive to use by children under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE ANY OF OUR SERVICE/PLATFORMS AT ANY TIME OR IN ANY MANNER. If you learn that your child under 13 has provided us with personal information without your consent, please contact us. We will delete that data from our systems.
6. Our website or applications may contain links to other portals. Astroshubh is not responsible for the privacy practices followed by other such portals.
7. Contacting us if you have any questions about this privacy statement or your deals andOrder with this application, you can contact us at [email protected]
Terms and Conditions:
Acceptance of Terms and Conditions: Please read these Terms of Service carefully before using the services provided by Astroshubh.in via our website ( which is currently located at www.astroshubh.in – this “website”). By clicking the “I AGREE” button, you signify that you agree with these Terms of Service.
These Terms of Service may be amended by Astroshubh.in at any time in our discretion by posting the amended Terms on our website. If you become a member prior to the posting of amended terms on our website, the amended terms shall automatically be effective just after they are initially posted on our site. You agree that your continued use of this website after such amendment shall signify your acceptance of such change. This agreement may not be otherwise amended except by writing a signed by both you and Astroshubh.in
1) ABOUT ASTROSHUBH
Astroshubh.in provides astrological content, reports, data, telephone, video and email consultations (“Content”) via the World Wide Web, electronic mail and other online portals. Although portions of the Content may be viewed simply by visiting the Astroshubh.in site (the “Free Services” and “Paid Service”), in order to access the personalized astrological zone and/or receive additional Content and services from Astroshubh.in(the “Paid Services”), You may need to register as a member of Astroshubh.in to receive or provide certain Paid Services. The Free Services and the Paid Services are referred to collectively in these Terms of Conditions as the “Services.” In consideration for the Paid Services, Member agrees to:
- provide certain current, complete, and accurate information about Member as prompted to do so by Astroshubh.in.
- maintain and update this information as required to keep it current, complete and accurate. All information that We request and You provide on original sign-up, and all updates thereto, are referred to in these Terms of Conditions as “Registration Data.” Many of the Services and Content are provided by third party suppliers and not by Astroshubh.in.
2) WHO CAN USE OUR SERVICES
The Services are available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, the Services are not permitted to be used by minors (which means, in most jurisdictions, those under the age of 18) or temporarily or indefinitely suspended Astroshubh.in members. In addition, Astroshubh.in does not permit the use of the Services by residents (a) of any jurisdiction that may prohibit our Services or (b) of any country that are prohibited by law, regulation, treaty or administrative act from entering into trade relations or/and (c) of any religious practices. If you do not qualify, please do not use the Services.
3) TALK TO ASTROLOGER
By agreeing to terms and conditions, you are also giving us consent to Astroshubh to call you on your mobile number, even if it is on DND mode.
- ALTERATION OF THE SERVICES(IF REQUIRED)
5) MEMBER REGISTRATION DATA:
While registration, which includes your sphere of Registration Data, You will receive an Astroshubh identification (“YOUR MOBILE NUMBER “) and an OTP. You are totally responsible if you didn’t maintain the confidentiality of your Astroshubh identification. You are responsible for all uses by your account, whether or not actually or expressly authorized by you. You can change your profile by following instructions on the app. You agree that your account, phone number, and other details may not be transferred or sold to any other party. You agree to immediately notify Astroshubh of any unauthorized use of your account or any other breach of security very well aware to you.
- OUR ACCESS TO YOUR ASTROSHUBH ACCOUNT:
In order to ensure that Astroshubh is able to provide high quality services, respond to customer needs, and comply with laws, You hereby consent to Astroshubh employees and agents being able to access your account and records on a case-by-case basis to investigate complaints or other allegations or suspected abuse.
- MEMBER BEHAVIOR AND RESTRICTIONS; COMPLIANCE WITH LAWS:-
Your right to use our services is personal to you. You represent that You are an individual and that you are not a corporation or other business entity. You agree not to resell or make any commercial use of the services without the express written consent of Astroshubh.in. You are only responsible for the contents of your transmissions through Our Website. Your use of the services is subject to all applicable local, state, national and international laws and regulations. You agree to comply with all Indian and International laws regarding the transmission of technical data exported from the India through the Service to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding Your use of the Services not to use the Website or the Services for illegal purposes; not to interfere or disrupt networks connected to Astroshubh.in; to comply with all applicable regulations, policies and procedures of networks connected to the AstroShubh.in the Website; and to comply with all applicable regulations, policies, and procedures of networks connected to the Astroshubh.in Website; and By becoming a Member of the Site / Astroshubh Service, you agree to receive certain specific emails and SMS along with calls from Astroshubh.You agree not to transmit through Astroshubh.in any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited. You shall not interfere with any other Astroshubh.in members’ use or enjoyment of the Website or Services. You are under an obligation to report any misuse or abuse of the Site. If you notice any abuse or misuse of the Site or anything which is in violation of this Agreement, you shall forthwith report such violation to Astroshubh by writing to Customer Care. On receipt of such complaint, Astroshubh may investigate such complaint and if necessary may terminate the membership of the Member responsible for such violation abuse or misuse without any refund of the subscription fee. Any false complaint made by a Member shall make such Member liable for termination of his / her membership without any refund of the subscription fee. Astroshubh reserves the right to withdraw its services to any customer who is found to be unreasonable or abusive during their conversation with an astrologer regardless of the reason. While Astroshubh will make every effort to resolve any such situation, in case this fails, such customers will be sent a written warning. If it is repeated, the said customer will not be permitted to transact on the platform. Any balance in the customers’ astroshubh wallet will be refunded, to the extent that a refund is possible
- REFUND & CANCELLATION POLICY:
Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the “processing” (Allocated to astrologer) stage. Customers are requested to order carefully and with full consideration. If you wish to cancel an order, please e-mail customer care team [email protected] within 1 hour from making the payment. The timelines displayed on the site are approximate. We try to adhere to them to a very large extent. However, as these reports are individual and manually generated by our astrologers, some delays are possible. We will try on the best case to deliver as soon as possible. Delays will not be considered as biases for refunds. We do not consider refunds for in-correct data provided by the customer. We request you to please re-check all your data when entered. Astroshubh.in will not consider refund requests resulting from the incorrect data provided by you. However, if you e-mail us at [email protected] within an hour of ordering the report, we will consider the changes to be made. Any delay in the activation of subscription services will be dealt with immediately and compensated on pro-rata biases. No refunds will be issued on the return of damaged products. By ordering products on Astroshubh.in, the customer takes full responsibility for any damage caused to the product, post its delivery. In case such an order was made via the ‘cash on delivery’ mode of payment, the customer will be charged the cost of the product, as displayed on Astroshubh.in and the shipping/ customs/ courier charges or all three as applicable, if the product is returned. The products and services offered by Astroshubh.in are not meant to replace any philosophical, emotional or medical treatment. It is offered here as a service. Astroshubh.in holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems represented and sold on the website. On order, the customer assumes full responsibility upon this matter. Thus, no refunds will be issued on this ground. Any damage caused to the product while in transit, will be dealt with by Astroshubh.in and its agencies. While Astroshubh.in tries to make sure that the products displayed on the website are delivered to the customer in an as-is condition, the picture may differ slightly from the original product. The customers are advised to exercise discretion in this matter. No refunds will be issued on this bias. Phone Advise: Please ensure that your contact number is in full coverage area and that you answer the phone when it rings. Any call once connected, will not be refunded. All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by Astroshubh.in in processing and / or delivering the service, as applicable. Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a single order. We are not responsible for any effect of Vastu effects, gemstones effects, reiki healing effects, pooja, and any future astrology/numerology prediction and you agree on these non-refunding services.
- NO WARRANTY. YOU UNDERSTAND AND AGREE THAT:
The services are provided “As-Is” and with all faults. Astroshubh.in assumes no responsibility for availability (or lack thereof), timeliness (or lack thereof), deletions, mis deliveries, or failures to store any member communications or personalization settings;In particular, but not by the way of limitation, Astroshubh.in may delete e-mail or other accounts or the information therein if the account is inactive for more than ninety (90) days; Use of the services is at your sole risk, and you will be only responsible for any damage to your computer system or loss of data that results from the download of such material and/or data;The services are provided for entertainment purposes only and Astroshubh.in, on behalf of itself and its suppliers, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the services, any goods or services purchased or obtained through Astroshubh.in’s website, or any transactions entered into through Astroshubh.in’s site, and makes no warranty that the services will meet your requirements, be uninterrupted, timely, secure or error free. No advice or information, whether oral or written, obtained by you from Astroshubh.in or through the service shall create any warranty. The services may consist of the following, without limitation: Astrological content, Reports, Tarot readings, fortunes, numerology, predictions, live telephone consultations, email consultations. Astroshubh acts solely as an interface to facilitate communications initiated between members and as a third-party payment network. The advisors/consultants/astrologers are also members of the site and not employees of the company. However, Astroshubh verifies the degrees, qualifications, credentials, and background of the advisors/consultants/astrologers but we do not refer, endorse, recommend, verify, evaluate or guarantee any advice, information or other services provided by the advisors/consultants/astrologers or by the company, nor does it warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content, anything said or written by, or any advice provided by, the advisors/consultants/astrologers.
- DISCLAIMERS/ LIMITATIONS OF LIABILITY:
Please note that this contract strictly limits our liability and Astroshubh does not provide warranties for the service. The contract also limits your remedies.
Astrological counseling offered through Astroshubh.in is based on cumulative or individual knowledge, experience and interpretations of astrologers and as such it may wary from one astrologer to another.
Astrologers on the panel of Astroshubh.in may from time to time make recommendations of using mantras, yantras, gemstones or other astrological remedies to be used by you. Such recommendations are being made in good faith by the astrologers and Astroshubh.in and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors make no warranty that :
(i) the service will meet your requirements
(ii) the service will be uninterrupted, timely, secure or error-free
(iii) the results that may be obtained from the use of the service will be accurate or reliable
(iv) the quality of any products, services, information or other material purchased or obtained by you through the service will meet your expectations and
(v) any errors in the software will be corrected. You are required to make full disclosure about the emotional, mental and physical state of the person seeking advice from the panel of astrologers of Astroshubh.in, so that the astrologers make an informed judgment about giving advice.
Any material downloaded or otherwise obtained through the use of the service is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. The website is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel. If you are thinking about suicide, immediately call a suicide prevention helpline such as AASRA (91-22-27546669), etc. Limitation of liability: you expressly understand and agree that Astroshubh.in and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Astroshubh.in has been advised of the possibility of such damages), resulting from:
(i) the use or the inability to use the service
(ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service
(iii) unauthorized access to or alteration of your transmissions or data
(iv) statements or conduct of any third party on the service or
(v) any other matter relating to the service.
Notwithstanding anything to the contrary contained herein, Astroshubh liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Astroshubh.in, for the service during the term of membership.
- PROPRIETARY RIGHTS TO CONTENT:
You acknowledge that the Content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or distributed via email, commercially produced information presented to Member by Astroshubh.in, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by Astroshubh.in, its suppliers, or advertisers. Moreover, the content such as images, text, designs, etc on all of the portals of Astroshubh are taken from various online portals such as Google Images. Astroshubh or astroshubh.in is not liable for any copyrights of that content or data
Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or snail mail. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit in the snail mail, to Member at the address provided by Member in the Registration Data and to Astroshubh.in at the address set forth below:
- ARBITRATION; INJUNCTIVE RELIEF:
Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected in accordance with the rules in the Indian Law, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Delhi in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Delhi for any such proceeding. If either party files an action contrary to this provision, the other party may recover attorneys’ fees and costs up to one thousand US dollars.
- GENERAL PROVISIONS:
Any claim in relation to this agreement or in connection therewith shall be filed with the opposite party within 24 months from the date when the claim first could be filed. If there is any dispute about or involving the Site and/or the Service, by using the services you further agree that the disputed matter will be governed by the laws of India. You agree to the exclusive jurisdiction of the courts of NEW DELHI, India. even if it is a national or international party.